FAQ

How quickly can I get a reply to my quotation request?

Air Freight (24-48 Hours) Sea Freight (2days)
Who do I call for more information about a specific service?

Customer Service Department on +254.20.2325707
How do I get information about my shipments?

Call Customer service department or inquire at info@convexlogistics.co.ke
How many days does it take to clear my Air / Sea shipment?

Air shipments 24 - 48 Hrs / Sea 4 days (documents to be received 7 days prior to shipment arrival)
How much does it cost to clear a 20 footer or 40 footer Container?

Contact Sales on info@convexlogistics.co.ke
Do we offer inland transport?

Yes for more details call General Manager Freight on +254.20.2325707
Do we offer warehousing?

Yes for more details call Removals or Warehouse on +254.20.2325707
What documentation do I need to provide for Air or Sea shipments?
Documents Include:AWB/BL
- Commercial Invoice
- Import Declaration Form (IDF)
- Insurance Cover Note
- PRO 1B forms from the Ministry of foreign affairs if Diplomatic cargo
What are the most common reasons for delay of my goods at the port?
This include:
- Failure to forward clearance documents before the flight/vessel arrives.
- Advance Payment not done in good time.